Cancellation terms

Before making any reservation, we invite you to read our detailed cancellation policy below. It outlines the terms of refund or rescheduling depending on the various situations that may arise.

Cancellation more than 5 days before the activity

Refund: 95% of the total amount.


Cancellation less than 5 days before the activity

No refund or postponement possible.


Cancellation for medical reasons

80% refund upon presentation of a medical certificate and only if the cancellation is notified more than 24 hours before the activity.


No-show or non-participation in the activity

No refund, postponement, or transfer to another person will be possible.


Cancellation by the Center (weather/force majeure)

The Center reserves the right to cancel activities in case of unfavorable weather or force majeure. In such cases, a full refund will be issued.


Travel Insurance Recommendation

We recommend that you purchase travel insurance that covers cancellation costs for the booked activities.